NOC 12010 — Supervisors, general office and administrative support workers in Canada
Duties, TEER level, employment requirements and example job titles for NOC 12010 — from the NOC 2021 classification.
What NOC 12010 means in plain English
Supervisors in this unit group supervise and co-ordinate the activities of workers classified in the following minor groups: General office workers; finance and insurance clerks. In NOC 2021, the first digit of the code (1) places this unit group in the broad category Business, finance and administration occupations, and the second digit (2) is its TEER level.
What TEER 2 means
TEER stands for Training, Education, Experience and Responsibilities. TEER 2 usually means:
- Completion of a two- to three-year post-secondary program at a community college, institute of technology or CÉGEP, or
- Completion of an apprenticeship of two to five years, or
- Occupations with supervisory or significant safety responsibilities (for example, police officers and firefighters), or
- Several years of experience in a related TEER 3 occupation (when applicable).
Express Entry: Work experience in TEER 0, 1, 2 and 3 occupations is the 'skilled' experience that the Federal Skilled Worker Program and the Canadian Experience Class under Express Entry look for. Program rules, minimum hours and category-based draws change, so confirm current requirements on IRCC's website before you apply. See all TEER 2 occupations.
Main duties
- Coordinate clerical work
- Train staff
- Establish work schedules
- Resolve work problems
Employment requirements
- Completion of secondary school
- Several years of clerical experience
Example job titles under NOC 12010
If your job title is one of these, NOC 12010 is a likely match — confirm it by comparing your actual duties with the list above, since NOC is matched on duties, not titles.
- Office supervisor
- Records management supervisor
- Administrative services supervisor
How to use NOC 12010 on your resume
Recruiters and applicant tracking systems search for Canadian job titles and duty keywords. Use the example title that matches your work, mirror the duty wording above in your bullets, and check your draft with the free ATS checker. If you studied outside Canada, read our Educational Credential Assessment (ECA) guide.
Related occupations
Other business, finance and administration occupations we cover:
- NOC 10010 — Financial managers (TEER 0)
- NOC 10011 — Human resources managers (TEER 0)
- NOC 11100 — Financial Auditors and Accountants (TEER 1)
- NOC 11101 — Financial and investment analysts (TEER 1)
- NOC 11200 — Human resources professionals (TEER 1)
- NOC 11202 — Marketing Coordinators (TEER 1)
- NOC 12200 — Bookkeepers (TEER 2)
- NOC 13100 — Office Administrators (TEER 3)
Sources: National Occupational Classification (NOC) 2021, Statistics Canada / ESDC (duties and requirements summarized). Always confirm your code on the official NOC site before using it on an application.