NOC 64409 — Customer Service Representatives in Canada
NOC 64409 — Customer and information services representatives in Canada. Duties, requirements, hourly wage, and resume guidance.
About this occupation
Customer service representatives answer enquiries and provide information regarding an establishment's products, services and policies, and provide customer service.
Also known as
Customer service representative · Call centre agent · Contact centre agent · Customer support representative
Main duties
- Answer customer enquiries by telephone, in writing or in person.
- Investigate complaints and resolve them.
- Provide information about products and services.
- Receive payments and arrange for the delivery of services.
- Maintain records of customer interactions.
Employment requirements
- Completion of secondary school is usually required.
- On-the-job training is provided.
- Bilingualism (English/French) often preferred and pays a premium in Quebec, New Brunswick and Ottawa.
Wage band (Canada)
Reported wages typically range from $17/hr (low) to $30/hr (high), with a median around $22/hr. Confirm the wage band for your specific city on Job Bank Canada.
Where the jobs are
The strongest provinces for this NOC are typically: Ontario, Quebec, Alberta, British Columbia.
Outlook
High volume of openings across telecom, banking, insurance, utilities, and retail. Strong remote-work component.
How to position your resume
Use "Customer Service Representatives" (or one of the equivalent titles above) at the top of each relevant role on your resume — recruiters and ATS systems search by Canadian NOC titles. Pair this with our resume tailoring guide and run your draft through the free ATS checker.
Related guides
Source: National Occupational Classification 2021, Statistics Canada / ESDC. Wages reflect typical Job Bank ranges and vary by region.